Last updated: 26 September 2024
This privacy policy describes how Mantawall ("the Site", "we" or "us") collects, uses and shares your personal data when you visit our website, use our services or make a purchase, or otherwise communicate with us about the Site (together the "Services"). In this privacy policy, "you" and "your" mean you as a user of the Services, whether you are a customer, website visitor or another person whose data we have collected under this privacy policy.
Please read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How we collect and use your personal data
To provide the Services, we collect personal data about you from various sources. The data we collect and use differs depending on how you interact with us. In addition to the specific uses described below, we may use the collected data to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms and protect the Services, our rights and the rights of our users or others.
What personal data we collect
Data you provide to us directly through our Services may include:
- Contact details such as your name, address, phone number and email address.
- Order information such as your name, billing address, delivery address, payment confirmation, email address and phone number.
- Submitted files and design information you upload for the production of your panels.
- Customer service information such as the information you include in your communications with us, for example when you send a message through the Services.
Data about your use
We may also automatically collect certain information about your interaction with the Services ("Usage data"). For this we may use cookies, pixels and similar technologies. Usage data may include information about how you use our Site, device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Data from third parties
We may also receive information about you from third parties, including suppliers and service providers who collect data on our behalf, such as companies that support our Site and Services and our payment processors, who collect payment data to process your payment and fulfil your order.
How we use your personal data
- Providing products and services. We use your data to provide the Services under our agreement with you, including processing payments, fulfilling orders, sending notifications about your order, returns or other transactions and arranging shipping.
- Marketing and advertising. We may use your data for marketing and promotional purposes, such as sending communications by email and displaying advertisements, based on our legitimate interest.
- Security and fraud prevention. We use your data to detect, investigate and address potentially fraudulent, illegal or malicious activity.
- Communication and improving the Services. We use your data to provide customer service and to improve our Services.
Cookies
Like many websites, we use cookies on our Site to operate and improve our Site and Services (including remembering your preferences), to carry out analytics and to better understand how users interact with the Services. Most browsers accept cookies automatically, but you can set your browser to delete or refuse cookies. Please note that blocking cookies may negatively affect your user experience.
How we share personal data
In certain cases we may share your personal data with third parties, subject to this privacy policy. This may include:
- With suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage and shipping).
- With business and marketing partners to provide services and to advertise to you.
- When you instruct us or give us permission to do so, for example to ship products to you.
- In connection with a business transaction such as a merger, or to comply with applicable legal obligations and to protect our rights and those of our users.
Subprocessors
We engage the following subprocessors that process personal data on our behalf:
- Stripe Payments Europe, Ltd.: processing of online payments (based in Ireland).
- Hostnet B.V.: website hosting, email and domain management (based in the Netherlands).
- DHL Parcel Benelux B.V.: shipping of orders (based in the Netherlands).
Third-party websites and links
Our Site may contain links to third-party websites or online platforms. If you follow links to sites that are not operated by us, we encourage you to review their privacy and security policies. We are not responsible for the privacy or security of such sites.
Children's data
The Services are not intended for use by children and we do not knowingly collect personal data about children. If you are a parent or guardian of a child who has provided us with personal data, please contact us to request deletion.
Security and retention of your data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security". How long we retain your personal data depends on various factors, such as whether we need the data to provide the Services, comply with legal obligations, resolve disputes or enforce agreements.
Unless a longer or shorter period is required or permitted by law, we apply the following retention periods:
- Order and invoicing data: 7 years after the end of the financial year, based on the statutory tax retention obligation.
- Account data: for as long as you have an account with us; after termination we delete or anonymise this data.
- Contact messages and customer-service correspondence: no longer than 2 years after your query has been handled.
Your rights
Depending on where you live, you may have one or more of the following rights regarding your personal data:
- Right of access: you can request access to the personal data we hold about you.
- Right to erasure: you can request that we delete your personal data.
- Right to rectification: you can request that we correct inaccurate data.
- Right to portability: you can receive a copy of your data or have it transferred to a third party.
- Right to object: you can object to or request restriction of our processing.
- Withdrawing consent: where we rely on consent, you can withdraw it.
- Managing communication preferences: you can unsubscribe from promotional emails at any time via the unsubscribe link.
You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising your rights and may ask you to verify your identity before handling your request.
Complaints
If you have complaints about how we process your personal data, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your data protection authority (in the Netherlands, the Autoriteit Persoonsgegevens).
International users
Please note that we may transfer, store and process your personal data outside the country in which you live. When transferring your data outside Europe, we rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses, unless the country offers an adequate level of protection.
Contact
If you have questions about our privacy practices or this privacy policy, or wish to exercise one of your rights, please contact us at info@mantawall.com. For the purposes of applicable data protection law, unless stated otherwise, we are the controller of your personal data.
Data controller:
- Walljar B.V., trading as Mantawall
- Zwaanshals 362, 3035 KS Rotterdam, The Netherlands
- Chamber of Commerce (KvK) number: 89869656
- VAT identification number: NL865137729B01
- Email: info@mantawall.com
- Phone: +31 10-261 39 77